Refer a Client

Online Application

To refer a client:
  1. Check the matter comes within the current practice areas.

  2. Use the "Online Application" (or download the hardcopy version)


Before completing the form:

  1. Refer your client to our terms and conditions

  2. Confirm with your client in writing that they accept our terms and conditions (i.e. by text, email or signing)

  3. Collect the following eligibility information from your client:
  • family income

  • number of people in household

  • value of family home and mortgage owing (if owned)

  • cash or savings

  • other assets and debts


What happens next:

We will process the application to see if the matter is eligible for a referral. 

We may request more information from you or the client. 

We will tell the client if the matter is eligible and post it on the pro bono portal.

The matter stays live on the portal for at least one month.  If it's not accepted by a lawyer we will eventually close it and tell the client. How long it stays on the portal depends on how serious, complex and time critical the referral was.

What cases are NOT suitable?

Some cases won't be suitable.  Its important our volunteer lawyers feel their contribution is valued and makes a difference. 

  • We don't want cases that have no merit, clients who have had good advice but didn't like it, or litigants who are vexatious or persistent. 

  • We also don't want very low value claims or minor matters of principle. 

  • We don't want legal aid matters (unless the client has tried and failed to find a legal aid lawyer)

  • Some cases won't be suitable because of special circumstances, such as language barriers or sensitive issues.


If you are unsure, contact us first to discuss the referral.